As our customers progress toward becoming Frontier Firms, they are using AI not only to optimize how work gets done, but to reinvent their business on the promise of growth. Organizations can now unlock creativity, accelerate innovation and democratize intelligence by bringing Copilots and agents directly into the tools people love and use every day. As adoption continues to scale, business value is no longer measured solely by time saved or productivity gained, but in how effectively organizations translate their unique IQ into decisions that drive measurable impact across core business processes.
The two most important elements in any AI solution are Intelligence + Trust. At Microsoft, we are focused on providing a platform for both through Microsoft IQ and Agent 365, respectively, so customers can harness the power of AI, have it amplify their unique differentiation and do so in a model diverse, open and heterogeneous manner. Microsoft IQ brings context to your data and provides faster, more accurate, more trusted experiences across modalities of chat, artifact creation and augmentation, and agent development; all while safeguarding your assets and protecting your intellectual property. Agent 365 provides observability, governance and security across all the agents you build — whether on Microsoft’s platform or third-party environments — so you can trust the outcomes you achieve with AI and ensure ROI for the same.
With intelligence embedded into daily work, organizations are activating human ambition — engaging customers more effectively, reshaping business processes and accelerating innovation without adding operational complexity — turning gains into competitive advantage. Trust makes this durable, allowing organizations to scale securely with AI. The shift to becoming Frontier can be seen in our recent partnerships, with BMW Group selecting Microsoft for its large-scale deployment of Microsoft 365 Copilot across its global workforce and Accenture rolling out Copilot to more than 740,000 employees.
Frontier Transformation — built on a foundation of Intelligence + Trust — is how organizations are enabling AI for growth; moving from aspiration to outcome with confidence, driving measurable business gains and maintaining the rigor required to operate AI responsibly. Across industries, our customers and partners are putting AI to work to reveal new sources of innovation and business value. I am pleased to highlight additional stories from this past quarter.
With millions of customer queries overwhelming its support channels, Air India was facing rising costs, slower response times and growing frustration for customers and employees. Within six months, internal development teams built an agentic AI solution using Azure OpenAI and in Foundry models. AI.g handles 40,000 customer queries daily and since launching has saved the company millions of dollars. The agent has resolved more than 13 million conversations with a 97% success rate, allowing employees to focus on contributing at a higher level — solving complex cases that require nuanced human judgement and problem-solving skills. Air India is the first airline worldwide to deploy generative AI for customer service at scale.
As the second largest school district in Florida, Broward County Public Schools serve approximately 235,000 students across 235 schools and 25,000 employees. Although the district had extensive data, it lacked the real-time insights required to support its students — while simultaneously facing a $90-million budget shortfall. Rather than slowing innovation, the district used financial pressure as a catalyst to modernize systems and rethink how work was done. By deploying Microsoft 365 Copilot, educators and staff reclaimed six to seven hours weekly — time redirected to students for direct interaction, coaching and feedback. The district also equipped students with Microsoft 365 Copilot Chat and Copilot Studio to provide faster access to learning resources and foster more equitable learning — providing support for students with disabilities, English language learners and those needing additional academic assistance. The district’s adoption of Copilot — the largest K-12 deployment globally — is also expected to generate $40 to $50 million in savings over five years.
Cemex is one of the world’s largest building materials companies, operating more than 50 cement plants and over 1,000 ready mix plants across four continents. To accelerate execution at scale, Cemex built LUCA Bot — an AI agent built in Microsoft Foundry with Azure OpenAI — giving approximately 100 senior business leaders visibility into company-wide performance across more than 120 KPIs. The self-service tool processes 400 to 500 queries per month with high accuracy, delivering real-time, conversational insights across global sales, plant operations and financial performance. By compressing decision cycles from days to seconds, the company shifted from reactive to real-time decision-making — allowing leaders to recognize demand signals faster, improve operational efficiency and drive business outcomes across its multi-billion-dollar enterprise.
Cybersecurity startup ContraForce is democratizing enterprise-grade protection for managed service providers by operationalizing Microsoft’s security — Microsoft Sentinel, Defender XDR, Entra ID and Azure OpenAI in Foundry models — into a turnkey, AI-driven platform. Built for environments where traditional tools were too complex and costly for most providers to operate efficiently, the solution automates more than 90% of incident response, reducing cost per incident and enabling 24/7 protection. Providers can onboard more customers, deliver higher-quality security services and scale operations without adding headcount — transforming security delivery into a growth engine. Analysts can manage significantly more volume with incidents resolving in minutes and teams freed to focus on more strategic advisory work.
As global professional services firm KPMG expanded its Digital Gateway platform to support secure, global engagement with clients and professionals, its data environment grew increasingly fragmented and complex — spanning multiple tools and systems that slowed collaboration and increased operational effort. The company established Microsoft Fabric as its strategic data platform; unifying its data engineering, storage, analytics, reporting and global security policies into a single, trusted environment and pacing adoption as it matured in enterprise governance. Client data onboarding times were 87% faster — from sixteen hours to two — and operational IT efforts were reduced by 25%. With a governed, real-time data foundation, KPMG is accelerating insights; enabling faster, more confident decisions and freeing teams to provide consistent, high-quality client value delivery across global engagements.
To democratize AI across its digital workplace, Mercedes-Benz is deploying Microsoft 365 Copilot company-wide — one of the largest, most comprehensive industry deployments in European industry. Moving beyond selective use of AI, the company is integrating it systematically into day-to-day work, supporting decision-making and core operational processes while reducing complexity. By placing secure, enterprise-grade AI in the hands of employees across functions, Mercedes-Benz is enabling faster execution, lowering operating costs and driving more consistent performance across its global business. Copilot is also helping teams strengthen decision quality at scale, enabling them to respond more precisely and compete more effectively in dynamic markets.
As one of the world’s busiest rail operators, MTR manages high‑volume, complex transit operations with strict service and reliability expectations. To simplify complex administrative workloads and accelerate decision‑making, MTR deployed Microsoft 365 Copilot alongside Power Platform, embedding role‑based copilots and low‑code workflows across drafting, summarization and analysis. The result reduced manual effort, shortened turnaround times and improved operational consistency across its network. To improve passenger services, the company also launched AI Tracy — a personalized assistant built on Microsoft Azure that provides real-time guidance on ticketing, station facilities and local amenities. With AI embedded into everyday workflows and passenger services, MTR is extending consistent, real-time service across its network and expanding what teams can achieve and execute with AI.
PepsiCo operates one of the world’s largest consumer goods enterprises, with 320,000 employees across more than 200 countries. The company faced a fragmented technology landscape, with disparate collaboration and tools that slowed coordination. This limited PepsiCo’s ability to grow its business, so the company standardized on Microsoft Teams and deployed Microsoft 365 Copilot to create a unified, secure foundation to innovate with AI. With Teams and Copilot seamlessly embedded into the tools employees use every day, PepsiCo is improving how work gets done. With 90% to 95% daily Copilot usage, AI is embedded in everyday work — creating a more connected environment that fosters collaboration and reduces friction, saving employees hours each day and freeing up time for them to focus on higher-impact work.
Global real estate developer Tata Realty manages a diverse portfolio spanning residential, commercial, mixed-use and infrastructure in Southeast Asia. As the business grew, fragmented data across finance, operations, engineering, safety and HR made it difficult to generate insights — slowing decision-making, increasing costs and introducing operational risk. By adopting Microsoft Fabric as a unified, governed data platform, the company consolidated engineering, warehousing and reporting into a single environment. This move helped reduce data processing time by 20% and lower annual analytics costs by 20% to 30%. With real-time, cross-functional insights now embedded in core workflows, teams are making faster, more informed decisions and operating with greater speed, consistency and control across the business.
Tru Cooperative Bank (formerly First West Credit Union) serves more than 250,000 members with complex financial products and high service expectations. By deploying Microsoft 365 Copilot and Copilot Studio, the organization reduced administrative effort and accelerated service delivery, reaching 93% employee adoption and 90% weekly usage. With AI embedded in daily workflows, employees can instantly access and bring together member context, policies and procedures — enabling faster decision cycles and more proactive, personalized guidance. By automating routine work, teams are creating space to focus on higher-value client conversations that deepen relationships, advance financial outcomes and drive member growth — with human ambition at the center of every interaction. At the same time, moving from reactive work to real-time, insight-driven engagement is strengthening member trust and scaling consistent, high-quality delivery across the organization.
Frontier Transformation is changing how organizations operate, compete and grow. By embedding intelligence into the flow of work and grounding it in enterprise‑grade trust, businesses are operating with greater precision and expanding what their teams can achieve at global scale. With an open, model-diverse and secure platform, Microsoft enables organizations to unlock human ambition and leverage AI for growth — transforming their unique IQ into decisions and actions that drive measurable business outcomes. We are grateful for the continued trust of our customers and partners. Together, we are shaping how every organization can lead with AI.
Judson Althoff is the chief executive officer of the commercial business at Microsoft. He is responsible for the product strategy, sales, services, support, marketing, operations and revenue growth of the company’s commercial business, which operates in more than 120 regional and national subsidiaries globally.
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This post originally appeared on The Official Microsoft Blog.