For many enterprises today, the collaboration space takes the shape of an elaborate ecosystem rather than a single-vendor environment.
The coexistence of Microsoft Teams and Zoom within the same organization has become increasingly common, with Metrigy suggesting that 62 percent of businesses leverage both platforms. This is underpinned by departmental preferences, specific use cases, merger and acquisition activity, and strategic flexibility requirements. While this multi-platform approach grants business advantages, it simultaneously creates challenges for IT operations teams.
Managing these parallel UC platforms independently can result in fragmented visibility, duplicate processes, inconsistent user experiences, and swollen operational overhead. IT teams can struggle with platform-specific management tools, distinct troubleshooting workflows, and disjointed reporting, all leading to higher support costs and viable service disruptions that impede productivity.
According to research from Metrigy’s “Workplace Collaboration: 2023-24” study, organizations running multiple collaboration platforms report spending up to 63 percent more time on administration and troubleshooting compared to single-platform environments. Frost & Sullivan analysis further reveals that IT teams in multi-platform environments face an average of 32 percent more service tickets related to collaboration issues.
This operational minefield directly undercuts the bottom line while producing potential blind spots in service quality management.
- Monetising Microsoft Teams: How MSPs Can Build Recurring Revenue Streams
- How Proactive Monitoring Elevates Your Microsoft Teams Phone Journey
Unifying the Collaboration Experience with Martello Vantage DX
Martello’s Vantage DX for Hybrid Collaboration has been built specifically as a thorough solution to these challenges, embodying a single management console that bridges the gulf between Microsoft Teams and Zoom ecosystems. This unified approach can elevate how organizations monitor, manage, and optimize their diverse collaboration environments.
Vantage DX consolidates management processes across both platforms, casting aside the need for siloed toolsets and specialized knowledge. The solution affords visibility into performance metrics, user experiences, and service health for both Teams and Zoom via a centralized dashboard. This integration allows IT teams to:
- Monitor Microsoft Teams and Zoom services through a unified lens
- Apply consistent troubleshooting methodologies across platforms
- Generate comprehensive reports that encompass both environments
- Proactively identify and address issues before they impact users
For IT leaders overseeing these complex ecosystems, Vantage DX outlines the operational clarity and control necessary to ensure seamless collaboration experiences irrespective of platform choice.
Comprehensive Features for Enterprise-Grade Hybrid UC Management
Martello’s Vantage DX offers a robust feature set tailored to meet the demands of multi-platform UC environments:
Unified Single-Console Management
Vantage DX lets you monitor, troubleshoot, and optimize both Microsoft Teams and Zoom through a single, intuitive console. This unified approach means your team only needs to learn one tool to oversee critical collaboration apps, reducing training requirements and operational complexity.
By establishing common thresholds and applying consistent business rules across both platforms, leaders can preserve the same high-quality experience for all users regardless of which platform they choose.
Custom Cross-Platform Reporting
Create customized reports that consolidate data from both Teams and Zoom for an integrated view of performance across your entire collaboration ecosystem. These unified reports allow for quicker identification of patterns and trends that might remain hidden when viewing each platform in isolation, leading to better-informed decision-making and resource allocation.
24/7 Comprehensive Monitoring
Vantage DX automatically monitors all Teams and Zoom meetings around the clock, including Teams Room and Teams Phone sessions. This continuous surveillance will ensure no performance issues go undetected, even during off-hours when IT staff may not be actively monitoring systems.
Proactive Custom Alert Management
Set and track performance thresholds based on your organization’s specific needs, user expectations, and service-level agreements. These customizable alerts ensure that your team is notified of potential issues before they can derail the user experience, opening up opportunities for proactive rather than reactive management.
End-to-End Network Path Analysis
Leaders can pinpoint exactly where issues originate with comprehensive network path tracing that follows connections from the end user through local and ISP networks all the way to Microsoft and Zoom data centers. This precise visibility allows you to identify failing or underperforming equipment or network elements by IP address, dramatically accelerating troubleshooting and resolution times.
Advanced Root Cause Analysis
When problems transpire, Vantage DX’s intelligent analytics can automatically determine the root cause—whether it’s a laggy network hop, weak WiFi in the user environment, or other issues. This swift identification bypasses the time-consuming process of manual troubleshooting across multiple systems and diagnostic tools.
Endpoint Performance Visibility
Confirm that user devices are performing as expected with detailed insights into CPU and RAM usage during collaboration sessions. For Microsoft Teams specifically, Vantage DX can also verify client software versions, meaning users are running up-to-date software with the latest features and security patches.
Intuitive Analytics Dashboards
Access an extensive range of valuable analytics via intuitive drill-down dashboards that present quick, accurate visibility into Teams and Zoom usage. These dashboards include:
- Performance overviews across both platforms
- Detailed meeting information
- Participant experience metrics
- Geographic location analysis (for Teams)
- Meeting room and device utilization (for Teams)
Microsoft 365 Integration
For organizations leveraging Microsoft’s broader ecosystem, Vantage DX enables seamless integration with other Microsoft 365 services, creating additional context for Teams performance while still maintaining visibility into Zoom operations.
Transforming Multi-Platform Management: The Business Impact
For IT leaders and tech execs, implementing Martello’s Vantage DX for hybrid collaboration environments delivers substantial business benefits beyond operational efficiency.
The consolidation of management tools significantly reduces operational costs. This cost reduction is particularly invaluable as IT departments face growing pressure to do more with constrained budgets.
User productivity improves as faster issue resolution and proactive problem prevention minimize collaboration disruptions. A recent Forrester Total Economic Impact study shows improved collaboration tool performance can reduce productivity losses by up to 27 percent, illustrating how a system like Vantage DX directly impacts the bottom line while enhancing employee satisfaction.
Unified workflows and cross-platform visibility can improve IT team efficiency. Technical staff can manage both Teams and Zoom without specialized platform expertise for each, allowing valuable technical resources to be redirected to strategic initiatives rather than reactive troubleshooting.
Cross-platform analytics informed by custom reports can enable data-driven decision-making, while unified reporting streamlines compliance with governance and security requirements. As regulatory scrutiny continues to increase, consistent monitoring across both Teams and Zoom simplifies audit processes and reduces compliance risks.
Taking the Next Step Toward Unified Collaboration Management
As organizations continue to embrace hybrid work models that depend on reliable, high-performance collaboration tools, the capacity to seamlessly manage multiple platforms becomes ever more critical. Martello’s Vantage DX represents the comprehensive solution needed to eradicate management silos between Microsoft Teams and Zoom, clearing the way for optimal performance and user satisfaction across both environments.
For MSPs supporting diverse client environments or enterprise IT leaders managing complex collaboration ecosystems, Vantage DX delivers the unified visibility and control needed to succeed in today’s multi-platform world.
To explore how Martello can transform your organization’s approach to hybrid collaboration management, find out more here.
This post originally appeared on Service Management - Enterprise - Channel News - UC Today.