Julie McCall, head of programmes – Digital First at Hertfordshire Community NHS Trust (Credit: Community NHS Trust)
Hertfordshire Community NHS Trust is rolling out ambient voice technology (AVT) following a pilot in community and mental health services.
The trust has selected Accurx Scribe, powered by Tandem Health, which transcribes consultations and automatically generates draft clinical notes, summaries and letters, which are reviewed by clinicians before being added to the patient record or shared.
More than 1,000 clinicians will gain access to the technology as part of the three-year contract, with Accurx Scribe planned to support around 250,000 appointments annually.
Julie McCall, head of programmes – Digital First at Hertfordshire Community NHS Trust, said: “The Digital First team works with our clinicians to ensure new technology is used and embedded in a way that improves their working lives, supports patient care and has meaningful outcomes.
“This is one of the technologies where we’ve seen an immediate and sustained impact. The clinicians have welcomed it as making a positive difference to their daily practice and interactions with patients.”
The move follows a six-month pilot, which began in September 2025, during which clinicians rapidly adopted the technology.
In the first month, 2,500 consultation notes were generated by 120 active users across 13 services and by the end of the pilot, 150 clinicians had used the system to scribe more than 13,000 consultations and generate over 2,000 letters.
The Accurx team worked with service leads and users to support adoption and develop service-specific templates.
Elliot Howard-Jones, chief executive of Hertfordshire Community NHS Trust, said: “AVT enables clinicians to be much more present with patients, and spend less time completing documentation after appointments.
“Reducing administrative burden for our clinical teams is critical if we are to improve access and respond to growing demand for our services.
“This programme reflects our commitment to adopting pioneering innovation responsibly, in a way that supports staff and improves health outcomes for the communities we serve.”
The deployment helps achieve the ambition in the NHS 10 year health plan for AVT to improve productivity, reduce administrative burden and strengthen patient care. The plan encouraged closer collaboration between the NHS and the health technology sector to embed it at scale.
Across the NHS, Accurx Scribe is now in use in more than 40 NHS trusts and is available in 97% of GP practices in England.
This includes the recent rollout across the University Hospitals of Leicester (UHL) and University Hospitals of Northamptonshire Group (UHN), which provides more than 10,000 clinicians with access to AVT and supports around 2.5 million outpatient appointments a year.
Jack Tabner, general manager at Accurx, said: “We’re proud to be working with Hertfordshire Community NHS Trust as they scale this programme.
“Strong leadership and clinical engagement meant Scribe was introduced in a way that frontline teams could adopt quickly and confidently.
“When implemented properly, AVT improves productivity, strengthens the quality of care and reduces administrative pressure on staff, giving them precious time back.”
Accurx recently launched the AVT Academy – a free educational hub designed to support trusts and integrated care boards in implementing medical scribing at scale.
The teams at UHL and UHN will share their experiences of implementing AVT in a free webinar on 24 April 2026.
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