Discover how Martello’s Vantage DX empowers IT leaders to proactively manage Teams Rooms, ensuring optimal performance and return on investment
Now that hybrid work has become the default, Microsoft Teams Rooms are no longer a nice-to-have but mission-critical. These dedicated collaboration spaces are explicitly crafted to bring remote and in-person teams together in a seamless, equitable meeting experience.
But while the investment in Microsoft Teams Rooms tech has surged, many organizations are still laboring in their efforts to deliver consistent, high-quality performance.
The reality is stark, especially after observing how Teams Rooms can fail silently. Audio cuts out, video lags, and meetings start late or collapse entirely due to connection issues. IT can be left scrambling, reactive, in the dark, and under pressure. Without visibility from Martello into what’s really happening inside those rooms, organizations are leaving substantial collaboration and capital on the table.
Flawed Meetings, Missing Insight, and Wasted Investments
Too many organizations are flying blind when it comes to Teams Rooms. When issues rise to the surface, they’re often discovered at the most inconvenient time possible; during live, business-critical meetings, such as a CEO town hall stuttering or a global sales call derailed by frozen video. These instances inevitably frustrate employees and undermine confidence in the very tools bought to power productivity in the first place.
A key part of the problem is the lack of actionable data. Traditional monitoring tools offer limited insight into the unique dynamics of Teams Rooms, from the in-room hardware to the network it’s running on. IT teams tend to find themselves reacting to symptoms instead of zeroing in on root causes. In the meantime, the value of the organization’s Teams Rooms investment begins to dwindle.
Proactive Monitoring and Knowing What Will Go Wrong Before It Does
Martello’s Vantage DX flips this reactive model on its head by delivering authentic proactive monitoring tailored for Microsoft Teams Rooms. With synthetic transactions miming user interactions, Vantage DX runs ongoing health checks across the entire system before a meeting even begins. It’s ostensibly a pre-meeting test run, occurring every hour of every day.
By simulating PSTN calls and Teams meetings across myriad endpoints and geographies, Vantage DX can detect emerging issues before users ever log in. IT teams are alerted well in advance if a camera’s firmware update is overdue or jitter is creeping up on a particular network segment. Problems are consequently resolved before they can escalate into meeting disasters.
This isn’t just theoretical. One Martello customer, a global enterprise with hundreds of Teams Rooms, reduced support tickets by 75 percent after deploying Vantage DX, thanks to the platform’s ability to surface issues proactively.
End-to-End Visibility and From Cables to Cloud
Of course, proactive monitoring is only part of the equation. When something does go wrong—and in a world of elaborate network topologies and multi-vendor hardware, it inevitably will at some stage—speed is absolutely everything. Vantage DX gives IT teams an extensive, real-time view across the entire Teams environment.
That means visibility into not just the Teams Rooms themselves, but also the quality of the local network, the ISP connection, the Microsoft 365 service, and even whether the in-room touchscreen is plugged in and updated. If a user flags a poor experience, IT doesn’t need to start guessing but can trace the issue across the complete delivery path in minutes.
This depth of visibility is especially invaluable in distributed environments. With hybrid work, it’s not guaranteed that an IT technician is even in the same building, let alone country, as the meeting room in question. Vantage DX turns what used to be convoluted detective work into a precise, data-elevated diagnosis.
Stop the Guesswork, Start Driving ROI With Usage Intelligence
But perhaps the most underappreciated benefit of a solution like Vantage DX is what it reveals when things are going well. By closely analyzing Teams Room usage patterns over time, IT leaders gain tangibly useful intelligence about how and how often rooms are actually being used.
Are some rooms always booked while others sit idle? Are specific departments adopting hybrid meetings more efficiently than others? Are high-end devices being utilized to their full potential, or just collecting dust in a corner?
Well-equipped with this shrewd data, IT can make better-informed decisions about the likes of space allocation, hardware upgrades, and training priorities. One global firm using Vantage DX uncovered that nearly a third of its Teams Rooms weren’t being used at all, despite strong demand elsewhere. Within weeks, it was able to rebalance its setup and significantly increase its ROI.
That kind of actionable insight is pure gold in today’s climate of meticulously careful tech spending.
The Strategic Case for Martello
Optimizing Microsoft Teams Rooms is no longer just about minimizing disruptions but about delivering a consistent, high-quality experience in every meeting and extracting every crumb of value from the tech stack. Martello’s Vantage DX empowers IT leaders with the tools to stay ahead of the curve.
It enables organizations to cast aside firefighting for foresight, erratic diagnostics for full-spectrum visibility, underutilized investments for strategic, data-driven resource planning. For organizations serious about fully maximizing the potential of hybrid collaboration, this isn’t just a monitoring platform but a legitimate competitive advantage.
Find out how you can optimize your Teams Rooms ecosystem with Martello here.
This post originally appeared on Service Management - Enterprise - Channel News - UC Today.