The modern workplace has evolved into a hybrid model – blending office environments, home setups, and mobile work arrangements. In this dynamic landscape, prioritizing employee experience (EX) has become essential. Enterprises are increasingly investing in digital solutions to equip their workforce with optimized technology delivered through familiar, high-quality platforms. According to analyst firm Omdia, 67% of organizations plan to bolster their digital experience management capabilities, while 66% intend to enhance employee engagement platforms with new investments.
While employee demands and enterprises’ willingness to invest are evident, there is a clear aversion to fragmented platforms that result in integration delays and drain IT resources. Instead, a unified platform for enterprise digital transformation, such as Tata Communications’ GlobalRapide, can consolidate all the necessary functionalities, platforms, and applications that enterprises require to achieve success.
Fast Deployment, Simplified Management
Tata Communications has had a long-term collaboration with Microsoft in which it combines GlobalRapide for Microsoft Teams, Microsoft Direct Routing, Operator Connect globally and in India, and Microsoft Team Rooms services. GlobalRapide’s end-to-end collaboration stack ensures quick deployment and simplified management, delivering a strong user experience while providing secure, regulatory-compliant solutions.
By combining key features of Tata Communications’ voice infrastructure with Microsoft Teams, enterprises benefit from the productivity of Microsoft Teams and the simplicity of Global Voice Connectivity. The integration helps enable Microsoft at a global scale with a UCaaS solution that integrates various best-of-breed UCaaS offerings from Microsoft.
The partners’ integration also features Tata Communications Operator Connect and Microsoft Direct Routing. This allows customers to utilise existing operator contracts while enabling a modern call experience within Teams.
“Operator Connect for Microsoft Teams is a quick and easy way to integrate with calling by utilising the customization capabilities and flexibility of direct routing,” says Vivek Kar, Vice President & Global Business Head for Collaboration and Voice Solutions at Tata Communications, a Microsoft Partner. “We enable seamless, carrier-grade voice for Microsoft Teams at a global scale as a trusted interaction fabric partner for customers’ Microsoft Teams deployments.”
The hyperconnected ecosystem relies on visibility and orchestration through Direct Routing and Operator Connect, leading to increased productivity and efficiency for today’s hybrid workforce.
The two companies have also been collaborating to enable an end-to-end Microsoft Teams Rooms experience with GlobalRapide. The collaboration encompasses envisioning the project from space surveys, facility management concerns and network assessment to infrastructure migration and AV enhancement options. It also covers project enablement and key usage issues such as setup, testing, user adoption and training, rollout planning and delivery and change management.
This post originally appeared on Service Management - Enterprise - Channel News - UC Today.