~70% of surveyed cybersecurity professionals expect an increase in cyber threats and current industry ..
The statistics show that the cybersecurity industry has developed in recent years to keep up with the ever-changing ..
Customer satisfaction is more vital than ever, but it has never been more challenging, as businesses ..
The nature of customer service is evolving. Customers are getting more comfortable with social customer ..
Traditional contact centers become insufficient in supporting business operations,~70% of executives ..
~80% of contact center executives are investing in AI 1.As contact centers continue to focus on artificial ..
Companies reply to social media users more rapidly, ~60% of them do so in less than 15 minutes.1Social ..
Proxy services are used by businesses and individuals to ensure anonymity, scrape web data, and protect ..
55% of consumers have had a customer service issue remain unsolved, and 36% are dissatisfied with the agent’s ..
Customer service software is the foundation of a lucrative customer experience in the era of digital ..
